Home Energy Assistance Target (HEAT) Program

Moratorium (Shut Off Protection)

Moratorium protects eligible households from utility shut off between November 15 and the following March 15 and requires customers to make and adhere to a payment plan. Moratorium is available only by utility companies that are regulated by the Public Service Commission (PSC).


Eligibility:

  • Applicant must be the adult residential account holder, spouse or an adult resident.
  • Applicant must live at the address requesting moratorium.
  • Applicant must have a termination notice from the utility company or have been refused service if the utility is not active.
  • Applicant must have applied for HEAT.
  • Applicant must have applied for utility assistance through the American Red Cross (ARC) if over 60, disabled, or with a disabled child in the home. 
  • Applicant must make a good faith effort to pay utility bill consistently during the moratorium.

In addition, applicants must meet at least one of the following criteria:

  • Gross household income in the month prior to the month of the moratorium application qualifies the household for HEAT assistance.
  • Have suffered a medical or other emergency in either the month of application or the month prior to the month of application.
  • Loss of employment in either the month of application or the month prior to the month of application.
  • 50% drop in income in either the month of application or the month prior to the month of application.

To apply for a moratorium contact your local HEAT Office.