How to Use SNAP Benefits 

EBT cards can be used at any retail store that accepts SNAP to purchase eligible food items. You can identify SNAP retailers by looking for the Quest or EBT logo. You can also see a list of approved stores in your area by entering your zip code into the retailer locator.

EBT cards can also be used to make SNAP purchases online at approved online retail locations.

When SNAP Benefits are Available

SNAP benefits are automatically added to your SNAP EBT account once the agency has approved your application for SNAP Benefits.

To check the balance on your EBT card or if you have questions about using your card call the Horizon Card Helpdesk at (800) 997-4444 or log into your connectebt.com or ConnectEBT mobile app account.

For every month that you are approved to receive SNAP benefits, your benefits will be automatically deposited into your EBT account based on the first letter of your last name, for example if your last name begins with the letters:

  • A - G, your benefits will be available on the 5th of the month.
  • H - O, your benefits will be available on the 11th of the month.
  • P - Z, your benefits will be available on the 15th of the month.

To make a SNAP purchase:

  • Select EBT from the point of sale machine or notify the cashier that you are using your food account.
  • Swipe your card then enter your PIN. (Cover the keypad when entering the PIN to protect it from cameras or people seeing your PIN.)
  • Select OK when the correct purchase amount is displayed.

EBT Transaction Information

  • If you do not access your account for 274 days, your benefits will be removed from the card. Once benefits are removed from the account they cannot be re-issued.
  • You can review the past two months of your transaction history by. 
  • You can also hear your last 10 transactions by calling the Horizon card Help Desk at 800-997-4444.
  • EBT account balances can be adjusted when there is a system error in processing a transaction. You will receive a notice about the adjustment. You may file a fair hearing if you disagree with the adjustment.

EBT SNAP Return Refunds

  • Customers are able to return food items purchased using SNAP benefits.  SNAP returns are required to be deposited back into the SNAP account.  Customers are NOT permitted to receive cash back or gift cards when returning items purchased with SNAP benefits.
  • SNAP returns at regular retail locations are limited to the following criteria:
  • Only one return is allowed per day.
  • Return credit cannot exceed the purchase amount.
  • Each return is limited to $75 max amount.
  • There is a $200 return limit per month.
  • There are no limits placed on online purchases.  Online returns are required to be matched up to the original purchase and cannot exceed the purchase amount.
  • Transactions disputes must be reported to EBT Help Desk by calling 800-997-4444, com, or by using the connectEBT mobile app.

EBT Retailer Information

  • The retailer is required to provide you a receipt that will include retailer name, location, transaction type, transaction amount and the remaining SNAP balance. 
  • There is no minimum dollar amount per transaction or maximum limit on the number of transactions. In addition, no transaction fees will be imposed on SNAP purchases.