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2001 — Utah First to Launch Online Claims

20th Anniversary of the Utah Department of Workforce Services

2001 — UTAH FIRST TO LAUNCH ONLINE CLAIMS

Utah became the first state to initialize a fully automated online unemployment claims filing system enabling customers to access information any time. The new service provided a secure internet connection for filing an initial claim for benefits, accessing individual account information and locating reemployment services.

Another focus in 2001 was food stamp accuracy after the U.S. Department of Agriculture announced that Utah’s food stamp combined error rate was 14.43 percent compared to the national average of 8.91 percent. Through intensive training and attention from management, Utah went from one of the last in the nation to one of the top 15 states within a year. By 2004, Utah’s rate dropped to 5.0 percent.



2001 AT A GLANCE:

Executive Director Bob Gross delivers a tribute at Admin North during the aftermath of the September 11 attacks.
Greg Gardner displays the Eligibility Procedures Training Manual during one of the many training sessions addressing food stamp accuracy.
The Unemployment Insurance Claims Center team at the time the one-millionth call was taken in 2001.
LOOKING BACK WITH BOB GROSS  Former executive director Bob Gross shares what made him want to join the Utah Department of Workforce Services.
2001 Annual Report. Click on image to read.
Various staff photos from 2001.


A Workforce Services job fair was held for 700 employees who abruptly lost their jobs at Teltrust in Salt Lake City and Clearfield.

KEY MILESTONES:
  • Recruitment begins to fill thousands of 2002 Winter Olympic Games jobs 
  • Office of Child Care awards over $700,000 for enhancements for infant and toddler childcare providers
  • Breakfast With an Economist series started
  • Trendlines magazine introduced
  • One of six states to receive incentive bonus to improve workforce development, adult education and vocational education
  • St. George, Roy, Woods Cross, Clearfield, and Manti Employment Centers opened
Coming Up Next
2002 — WINTER OLYMPICS SUPPORT; NEW JOBS.UTAH.GOV